Refund policy

We have a 7-day return policy: you have 7 days after receiving your item to request a return.

Fragrances and personal care items can be returned only if unopened and unused, with the original seal and packaging intact. For hygiene and safety reasons, opened or used fragrances, oils, and personal care products cannot be returned — except where the item arrived damaged or defective, or you received the wrong item (see below). You'll also need the receipt or proof of purchase.

To start a return, contact us at sprnaturals.official@gmail.com. Returns are sent to: SPR Naturals Pvt Ltd, Building No CC 7/31, Jew Town, Mattancherry, Kochi, Kerala 682002.

If your return is accepted, we'll arrange a reverse pickup where serviceable; otherwise we'll share simple instructions for sending the item back. Items sent back without first requesting a return will not be accepted.

Damages and issues

Please inspect your order on delivery and contact us immediately if an item is defective, damaged, or incorrect — we'll make it right with a replacement or refund.

Non-returnable items

Opened or used fragrances, oils, and personal care items (see above), gift cards, and sale items.

Exchanges

The fastest way is to return the eligible item and place a new order once the return is accepted.

Refunds

Once we receive and inspect your return, we'll notify you of the outcome. Approved refunds are issued to your original payment method within 10 business days. For Cash on Delivery orders, refunds are made by bank transfer or UPI — we'll collect your details securely. Banks can take additional time to process and post refunds. If more than 15 business days have passed since your refund was approved, contact us at sprnaturals.official@gmail.com.