Shipping policy

Thank you for shopping with SPR Naturals. This policy explains how we process, ship, and deliver your orders.

Order Processing

Orders are dispatched within 1–2 business days (excluding Sundays and public holidays) after your order and payment are confirmed. You'll receive a confirmation with tracking details once your order ships. During festivals or high-demand periods, dispatch may take slightly longer — we appreciate your patience.

Shipping Coverage & Charges

We currently ship within India only, to all serviceable PIN codes, and shipping is free on all orders. If your PIN code is not serviceable, we'll contact you with available alternatives or process a full refund.

Shipping Partners

SPR Naturals ships through trusted courier partners across India. The courier for your order is selected automatically based on serviceability at your delivery location.

Delivery Timeframes

From the date of dispatch: metro cities usually receive orders in 2–4 business days; other cities, towns, and rural areas in 3–7 business days. These timelines are estimates, not guarantees — actual delivery can vary with the courier, your location, and external factors.

Cash on Delivery (COD)

COD is available on eligible orders, depending on your delivery PIN code. A small COD handling fee may apply and will be shown at checkout before you place your order; prepaid orders skip it.

Order Tracking

Once your order ships, we'll send your tracking number by email/SMS. Please allow up to 24 hours after dispatch for tracking to become active.

Delays

Occasional delays can occur due to weather, courier disruptions, festivals, or incorrect addresses. We'll always help you track and resolve a delayed shipment — contact us anytime.

Incorrect or Incomplete Address

Please make sure your shipping address and phone number are accurate and complete at checkout. If a package is returned to us because of an incorrect or incomplete address, re-shipping charges may apply.

Failed Delivery (RTO)

Our trusted national courier partners usually make more than one delivery attempt. If delivery fails because the recipient is unavailable, unreachable, or refuses the package, the order is returned to us. We'll then contact you, and you can choose either re-shipping (additional charges may apply) or a refund minus shipping and handling costs.

Damaged or Lost Shipments

If your order arrives damaged or appears lost in transit, please contact us within 48 hours of delivery (or the expected delivery date) at sprnaturals.official@gmail.com — where possible, include clear photos or an unboxing video. We'll investigate with the courier partner and arrange a replacement or refund as appropriate.

Changes & Cancellations

If you need to change or cancel your order, contact us as soon as possible at sprnaturals.official@gmail.com. We can usually accommodate changes or cancellations only before your order has been dispatched; once shipped, our Return & Refund Policy applies.